Help center
How can we help?
Most answers are one tap away. If not, a person reads every message.
Questions
Answers, by topic.
Email us and include your order number if you have one.
Contact usSubscriptions
Do I have to subscribe?
No. One-time purchase is pre-selected on every product. Subscribing is always a choice you make on purpose.
How do I cancel?
Sign in to your account and cancel in two clicks. No phone call, no email, no fee.
Will you remind me before I'm charged?
Yes. We email you 7 days, 3 days and 1 day before every renewal charge.
What does Subscribe & Save cost?
About 20% off the one-time price on your first subscription order, and 15% off every renewal after that. Your pack size sets the schedule.
Orders & shipping
How much is shipping?
Shipping is calculated at checkout from your address, before you pay.
Where's my tracking number?
We email tracking when your order ships. Can't find it? Contact us with your order number.
Returns & refunds
What's your guarantee?
30 days, money back, on one-time orders and your first subscription order. Contact us within 30 days of delivery.
How do I request a refund?
Email support@earthenergysupplementstore.com with your order number. Refunds go back to your original payment method.
Products
Where can I see what's in a product?
Every product page shows the full Supplement Facts panel: each ingredient with its amount, other ingredients and the allergen statement.
Can I take these with my medication?
If you take prescription medication, are pregnant or nursing, or have a medical condition, talk with your healthcare provider before starting any new supplement.