Frequently Asked Questions

CONTACT

How Do I Contact Your Customer Service?

We are here Monday through Friday, 9am - 5pm CST. You can send us an email at support@earthenergysupplements.com or call us at (615) 436-8701 with any questions or concerns.

SHIPPING

When Will I Receive My Order?

Our facility does their best to process orders as quickly as possible. Once your order ships, you will receive an email confirmation with a tracking number. Orders typically ship within 1-4 business days. Once shipped, orders typically take 5-7 days on average to arrive. Please note during holidays and holiday seasons such as Thanksgiving and Christmas, delays are expected.

Where is My Order?

As soon as your order ships, you will receive an email from us with your given tracking number.  

Which Carrier Do You Use to Ship?

We ship all orders via UPS. Typically, but not always, the UPS will 'transfer' the packages to USPS for final delivery. If so, your tracking number will update to reflect this.

My Tracking Number Doesn't Work, What Do I Do?

The tracking number you receive through email is attached to the UPS tracking system. When tracking through UPS, you will notice a message indicating to use the same tracking number on USPS website to further track your package. If your initial tracking number with UPS reads "order processed, ready for UPS", check back in a few hours or the next day. This simply means your order has been processed, but is waiting to be scanned by UPS.

What if My Package is Damaged or Missing?

If your order was damaged in transit or an incorrect item arrived, please contact us by email at support@earthenergysupplements.com or by phone at (615) 933-1578. For missing packages, please contact customer service as soon as possible after receiving your delivery notification. We are not responsible for any incorrect address, including addresses with a typo, provided by the customer at checkout. All addresses provided at checkout by the customer are the sole responsibility of the customer. For missing packages marked delivered to the address on the order, we require a minimum 3 business days to file a claim with the carrier before sending a replacement. It is the buyer's responsibility to file the claim with the carrier. We are unable to assist with items that arrived damaged outside of the 60 day return window without photos of the damaged items. We are unable to assist after 15 days from when a missing package is marked delivered. Any items that are broken or packages that arrive damaged will need to be returned to our facility for further inspection. After inspection, we will send a replacement to original address. We hold the right to deny any replacements if we see necessary. 

What if Part of My Order Is Missing?

In the rare event that only part of your order arrives, you must contact customer service immediately. A photo of the outer package is required before we can assist you any further. You must contact customer service within 24 hours of your order marked delivered for us to assist you. After inspection of your photo by our team,  a re-shipment will be issued if necessary. Please note that by sending a photo or inquiry this is not a guarantee to receive an additional shipment.

What if I Entered the Wrong Address or I Want to Change the Shipping Address?

Any and all addresses entered at time of checkout are the sole responsibility of the buyer. We are not held responsible for any incorrect addresses entered by the  buyer. A correction of your address is not guaranteed, even if your order has not shipped. You may contact our customer support immediately, however this does not guarantee an address change. A refund will not be issued due to incorrect addresses. 

Can I Cancel or Stop My Order?

Please contact customer service immediately if you wish to cancel your order. Once your order is submitted, it is not guaranteed to be cancelled - even if it has not shipped. We will do our best to accommodate a request, but please note that once  your order is complete there is no guarantee that we can cancel it. Once your order ships, we are not able to cancel the order. You may return the order for a refund once received, by contacting customer service. We do not hold the power to 'stop' an order once it leaves our possession, nor do we hold any control over the delivery carrier in possession of your package.  

My Tracking Shows that My Order Was Delivered, But I Don't Have It. What Do I Do?

Occasionally packages are overlooked. Please check all mailboxes, porches, steps, or parcel lockers attached to your given address. For missing packages, please contact customer service as soon as possible after receiving your delivery notification. We are not responsible for any incorrect address, including addresses with a typo, provided by the customer at checkout. All addresses provided at checkout by the customer are the sole responsibility of the customer. For missing packages marked delivered to the address on the order, we require a minimum 3 business days to file a claim with the carrier before sending a replacement. It is the buyer's responsibility to file the claim with the carrier. We are unable to assist with items that arrived damaged outside of the 60 day return window without photos of the damaged items. We are unable to assist after 15 days from when a missing package is marked delivered.

RETURNS

What is Your Return Policy?

We are confident to help you find the product that is right for you! We offer a 60 day return policy*, as it is our goal that you are completely satisfied with your purchase! Please visit our Refund/Return policy page for more information.

PRODUCT

Why is My Jar Partially Full?

Our product contents are based on weight, not volume. Settling occurs naturally. We assure you that the given container contains the proper amount of serving sizes and all contents within the containers are based on weight. All serving sizes within the container are according to the number listed on the nutrition label.

Where Are Your Products Made?

All of our products are made at a GMP certified and FDA registered facility here in the USA.

Are Your Products Organic?

Many of the ingredients in our products are organically sourced. 'Organic' may not be stated on the label; this is due to the fact that our manufacturer has not taken the time to obtain the certification to state organic on the label.

Am I on a Subscription or Will My Order be Auto-Shipped Every Month?

No; we do not offer auto-ship, subscriptions, or recurring charges on any of our products. 

How Long Until I feel Results from Using Your Products?

Supporting your body from the inside out is important for the long term! While many people feel a difference within the first 7-14 days, everyone is different! We recommend consistent use to get the best results! If you have any questions, always feel free to reach out to our Customer Service team!